Website Disclaimer
Last updated: 24 September 2026
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.
Every effort is made to keep the website up and running smoothly. However, helenbillows.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
GENERAL INFORMATION ONLY
Helen Billows, sole trader, ABN 14 155 100 303, provides helenbillows.com and its digital courses, downloads, recordings, live educational sessions and other resources for general education and information.
The material discusses psychology, trauma, emotional responses, relationships and related subjects. It is intended to help adults understand concepts and consider general options. It is not psychological or medical advice and is not a substitute for assessment, diagnosis, treatment or other care from an appropriately qualified professional who can consider an individual’s circumstances.
NO CLINICAL RELATIONSHIP
Using the Website, purchasing or completing a Product, submitting a question, attending a live educational session or receiving a response does not make you a client or patient of Helen Billows or Billows Psychology. It does not create a psychologist-client, therapist-client, patient-practitioner, supervisor-supervisee, consultant-participant or other clinical or professional service relationship.
Helen's registration, qualifications and clinical experience do not convert general public education into an individual health service.
Clinical psychology services are provided separately through Billows Psychology and are governed by separate clinical intake, consent, privacy, fee and cancellation arrangements.
NO PERSONALISED ADVICE
Website and Product content cannot take account of your complete history, current symptoms, safety, diagnoses, relationships, environment or treatment needs. A general response to a submitted or anonymised question remains educational even when it discusses facts supplied in that question.
Do not use a Product as the sole basis for making a significant decision about your health, safety, treatment, medication, relationship, employment or legal rights. Seek advice from an appropriately qualified professional who can consider your individual circumstances.
NOT A CRISIS SERVICE
The Website, course platform, forms, live sessions and email address are not monitored crisis or emergency services.
If you or another person is in immediate danger in Australia, call 000. For 24-hour crisis support in Australia, call Lifeline on 13 11 14. If you are outside Australia, contact your local emergency or crisis service.
Do not submit an urgent request, a report of immediate danger or a request for crisis support through a Website form or course question facility.
EMOTIONAL DISCOMFORT AND SUITABILITY
Trauma-related and psychological material can bring up discomfort, distressing memories or strong emotions. You may pause or stop at any time. If material is distressing, seek support from an appropriately qualified professional or crisis service where necessary.
You are responsible for deciding whether a Product is suitable for you. A person with significant current symptoms, instability, safety concerns or uncertainty about suitability should consult their treating professional before undertaking self-directed material.
The Products do not provide or guide self-administered EMDR, exposure therapy or trauma processing unless a product description expressly says otherwise. Do not attempt to turn reflective educational exercises into unsupervised trauma processing.
NO GUARANTEE OF OUTCOMES
Psychological education does not affect everyone in the same way. No representation, example, framework or statement on the Website guarantees a particular psychological, emotional, relational, professional or other outcome.
INFORMATION ABOUT OTHER PEOPLE
Do not submit information that identifies another person. If an example involves someone else, remove names, locations, workplaces, dates and other details that could reasonably identify them.
Questions may be edited, shortened or de-identified when answered in the relevant educational setting. A question will only be reused in other educational content where separate permission has been obtained. Submission does not guarantee a response.
PROFESSIONAL USERS
A therapist or other professional remains responsible for their own professional judgment, scope of practice, informed consent, record keeping and obligations to their clients. Website and Product content is not supervision, professional consultation or accredited training and is not a substitute for reviewing the evidence, professional standards and requirements relevant to that professional’s work.
ACCURACY CURRENCY AND THIRD-PARTY INFORMATION
Helen Billows takes reasonable care when preparing content, but psychology research, professional guidance, technology and law can change. Content is current only as at its stated publication or update date. Helen Billows does not promise that every item will remain complete, current or suitable for every purpose.
The Website may link to external websites or refer to third-party services. Helen Billows does not control their availability, content, security or privacy practices. A link or reference does not necessarily endorse every statement or service offered by that third party.
LIABILITY AND CONSUMER RIGHTS
You remain responsible for how you apply general educational information to your circumstances.
To the maximum extent permitted by law, Helen Billows is not liable for loss caused by relying on content as though it were personalised professional advice, using a Product contrary to its instructions, or continuing to use material after it is causing significant distress.
Nothing in this Disclaimer excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, including rights under the Australian Consumer Law.
CONTACT
Questions about this Disclaimer may be sent to hello@helenbillows.com.
COPYRIGHT NOTICE
This website and its contents are the copyright of Helen Billows – © 2026. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.